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Sierra Pet Products logo

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Shopping With Us

Need to create an account? Here’s how:

It only takes a minute to set up your account—just follow the steps below:. For desktop users:. Look to the top right corner of the screen and click the person icon (next to the heart). Choose “Register” from the menu. Fill in your details and hit su

Can I place an order over the phone?

Absolutely! We'd be happy to take your order over the phone during business hours, which are 8:30am - 4:30pm Monday to Friday (AEST). Our phone number is 07 3521 8101.

Is my information secure?

Protecting your personal information is our top priority. To ensure your data is secure, we use Secure Sockets Layer (SSL) technology, the most advanced security protocol for online transactions. This technology encrypts all your personal information

Can I set up a subscription for my orders?

At the moment, we don’t offer a subscription or auto-ship service—so you'll need to place a new order each time you want to restock. Have more questions? Just reach out—we’re always here to help!

Why didn’t my payment go through?

If your payment was declined, here are a few steps to help resolve the issue:. 1. First, check if the order was successful:. Look for an order confirmation email (remember to check your spam or junk folder). If you have an account, log in and check u