We are please to offer an easy 30 day return policy. All you need to do to receive a refund is ship it back to us. Please note the following details about returns:. If you are unsure whether you are eligible to return an item, please don't hesitate t

We are please to offer an easy 30 day return policy. All you need to do to receive a refund is ship it back to us. Please note the following details about returns:<ul style="list-style-type: square;"><li>An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our return policy applies.&#xA0;</li><li>Returns must be in new condition and in the original packaging.&#xA0;</li><li>Please do not use, assemble or modify a product before returning it or else we cannot refund your purchase.&#xA0;</li><li>If you received a damaged or defective item please email us at <a rel="noreferrer">service@sierrapetproducts.com.au</a> and do not return the merchandise.&#xA0;</li><li>In the event an item becomes defective after our 30 day return policy, please contact us or refer to the manufacturer warranty policy for proper handling.&#xA0;</li><li>If you are looking to exchange an item simply submit a return and place a new order online. All items must be invoiced for manufacturer warranty purposes.</li></ul>If you are unsure whether you are eligible to return an item, please don&apos;t hesitate to contact us. Please do so prior to sending the item back.

Return Policy

Please allow 3-5 business days for your refund to settle in your account. If you have paid via PayPal, please be aware the refund may go to your PayPal account balance, or directly back to your card.

Please allow 3-5 business days for your refund to settle in your account.&#xA0;If you have paid via PayPal, please be aware the refund may go to your PayPal account balance, or directly back to your card.&#xA0;

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