Order Management

Can I place an order over the phone?

Absolutely! We'd be happy to take your order over the phone during business hours, which are 8:30am - 4:30pm Monday to Friday (AEST). Our phone number is 07 3521 8101.

Is my information secure?

Protecting your personal information is our top priority. To ensure your data is secure, we use Secure Sockets Layer (SSL) technology, the most advanced security protocol for online transactions. This technology encrypts all your personal information

How do I cancel my order?

To cancel your order, please contact our customer service team at 07 3521 8101 or [email protected] as soon as possible. Please include your order number and the reason for cancellation in your message. Orders can only be canceled befo

How do I change my order or address details?

To change your order or address details, please contact our customer service team at 07 3521 8101 or [email protected] as soon as possible. Please include your order number and the new order details in your message. Orders can only be

How do I track my order?

To track your order, simply head over to our tracking page. Alternatively you can track through your order email. Once your order has been placed and processed, you will receive a confirmation email with your order details. Then, once your order has

Why haven't I received a confirmation email?

If you haven't received an order confirmation email, there could be several reasons:. Email Address Typo: Double-check if the email address you provided during the order process was accurate. Even a small typo will prevent the confirmation email from