Contact UsUpdated 4 days ago

We're here to help! If you have any questions about your order, our products, or anything else, please don’t hesitate to get in touch.

Customer Service Hours

Our friendly team is available to assist you during the following hours:
Monday to Friday
8:30 AM – 4:30 PM (AEST)

Please note that we are closed on weekends and public holidays, but we’ll respond to any messages as soon as we can once we're back.

How to Reach Us

📞 Phone:
07 3521 8101

📧 Email:
[email protected]
We aim to respond to all emails within 1 business day.

Mailing Address

For general correspondence or returns (only if instructed by our team), you can write to us at:
Sierra Pet Products
PO Box 6049
Brookwater QLD 4300
Australia

Warehouse Address

This is our main warehouse and where your order is dispatched from.
Unit 10, 23 Technology Drive
Augustine Heights QLD 4300
Please note this location is not open to the public.

If you need help outside of our service hours, please feel free to check our Help Centre for quick answers to common questions.

We're always happy to help!